iCloudの設定とサポート

トラブルシューティング。

一般的なiCloudの問題

Changes sync between devices slowly.
Data appear on one device but not another.

We do not support iCloud issues due to limited visibility
We've found that the following steps address most iCloud sync issues, make sure you have a backup before start.

1.すべての機器で同じiCloudアカウント。

Ensure that you're using the same iCloud account on all devices.
Go to Settings > iCloud and verify that the email displayed is the same on all of your devices.

2. iCloudが携帯電話データを使用できるようにする

If your iPhone isn't connected to the Internet through Wifi, see if iCloud Drive has permission to use cellular data.
iOS 10.2 and earlier: Go to Settings > iCloud > iCloud Drive, scroll to the bottom of the screen, and see if the toggle next to "Use Cellular Data" is enabled.
iOS 10.3 and later: Go to Settings > Cellular, scroll to the bottom of the screen, and see if the toggle next to "iCloud Drive" is enabled.

3. iCloudアカウントにストレージ容量があることを確認します

If your iCloud account is low on storage space, iCloud may have trouble making all of your data accessible. In that case, increasing your available storage space may resolve the issue.
You can check how much storage space is available in your iCloud account like so: go to Settings > iCloud and check the value listed on the Storage button.


4.デバイスの記憶容量が不足していないことを確認します。

If your device is low on storage space, iCloud may not be able to make your notes accessible while you are not connected to the internet. In that case, freeing up storage space on your iPad may resolve the issue.
You can check how much storage space is available on your devices like so:
go to Settings > General > Storage & iCloud Usage.

5.デバイスのバッテリー残量が不足していないことを確認します

バッテリ寿命を延ばすために、低電力モードではデバイス上のiCloud同期が無効になります。デバイスのバッテリー残量が少ない場合は、ローパワーモードから外れるまでデバイスを充電してください。


6.デバイスを再起動してください。

Restarting your devices often addresses iCloud sync issues.

7.アプリ内でiCloudをオン/オフにします。

アプリ>に移動します。設定>前進。 iCloudをオフにし、アプリ内でiCloudをオフにし、アプリを終了し、デバイスを再起動して、iCloudを再びオンにします。


8. iCloudドライブをオフ/オンにする

Turn off/on iCloud Drive on all devices that are using the app, then turn it on again. Only try this option if the ideas above have not helped, we are not responsible for data lost.

9.アップルに連絡してください。

If the steps below are unsuccessful, please reach out to Apple for additional help, as we have extremely limited visibility into iCloud.
You can contact iCloud's support team via this website:
https://www.apple.com/jp/support/icloud/contact/